Frequently Asked Questions
Our most commonly asked questions can be found below. If your question is not answered here, please feel free to Contact Us directly and we will get back to you asap!
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If you are looking for troubleshooting advice or have a support issue please visit our Troubleshooting Guide.
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If you're setting up your system for the first time - check out our Quick Setup Guide
Do you have a shopfront I can visit?
Currently we are an online only retailer. This means more benefits for you as we do not have the overheads of a traditional big box store. We can put our resources and budget towards better customer service and overall better quality products.
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Do you ship / deliver?
We ship all of our PCs and accessories Australia wide for FREE. We do not ship internationally or offer local pick up.
For more information please visit our Shipping & Returns page.
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Do I get warranty with my product?
All of our products come with a warranty for your confidence. For more details visit our Terms & Conditions page.
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Do you offer extended warranty?
Yes, we offer extended warranty some products. This will be an option to add at check out.
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Do you offer discounts for trade in of my current pc?
Currently we do not offer this.
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Do you do custom PC builds?
Yes, we build almost anything to your specification. Please Contact Us directly for a quote.
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How long until you ship my order?
From when your payment has cleared, processing times are usually between 1-3 business days until the item is shipped. You can find all of the relevant shipping information on our Shipping & Returns page.
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How long does shipping take?
Shipping time depends on your location with the average time being between 1-3 business days for metro areas. If you are in a remote or rural location, shipping may take considerably longer in some cases.
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My system is out of warranty and I am looking for support or servicing, can you help?
Yes, we offer repairs, upgrades and more on all systems purchased through us. Contact Us for a quote.
Please note that you will need to ship your system back to us for repairs or servicing.
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